Unicity International Bilingual Jr Trainer in Bogotá

Are you an energetic, empathetic, and organized individual with teaching skills?Unicity International, a global health and wellness company, is looking for a passionate Jr. Trainer to join our team! As a Jr. Trainer, you'll be responsible for delivering client-focused training to address new hires, product updates, and recurring training needs.Position details

• Schedule: Sunday to Sunday (2 days off)

• Operation Hours: Between 8:00 AM to 9:00 PM (Daily 8 hour shifts)

• Location: Bogotá - Office located at the north of the city (Near by Parque de la 93)

• Salary: To be discussed

• Contract: Indefinite term

• Growth opportunities

Required skills

• Minimum of 2+ years of relevant experience

• Market knowledge

• Ability to address and resolve (issues, claims and/or complaints) on first contact

• Strong documentation skills

• Adherence to KPI indicators

• Proficiency in data analysis and interpretation

• Multitasking abilities

• English proficiency (C1 level)

Job responsibilities

• Deliver client-focused training sessions for new hires, product updates, and recurring training needs.

• Provide information about products and services to customers and resolve their issues.

• Address and resolve complaints about products or services by clarifying the customer's issue, determining the cause, providing the best resolution, and following up as necessary with the agents.

• Update customer records with accurate information cascading it properly to the ops.

• Prepare reports on products or services by collecting and analyzing customer information.

• Contribute to team efforts by achieving results as needed.

We offer a competitive salary an indefinite contract with full benefits, an excellent work environment, stability, and great opportunities for professional development. If you have 2+ years of relevant experience and strong communication skills, don't hesitate to apply today!