Company Overview

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person to person sales which has given a personal touch to our sales and growth. Unicity currently has offices in Utah, Nevada, Wyoming, plus many more globally! This job will be located in Las Vegas, NV. THIS WILL BE AN IN OFFICE ROLE.

Primary Responsibilities

• Be the first point of contact for support, troubleshooting, and solving issues in our Las Vegas and Henderson locations, and escalate to other teams when necessary.

• Support our office staff with issues and respond to Zendesk Support requests when necessary.

• Follow the documentation to ensure simple and easy deployment/support.

• You’ll work closely with our HR and hiring managers to deploy equipment for our new hires.

• Creating and managing user accounts via Jumpcloud, Google Workspace, and other cloud platforms.

• Configure and deploy phones through our RingCentral Phone system (cloud-based).

• Support our shipping and warehouse operations in both locations.

• Add and maintain our IT assets

• Create, and maintain knowledge base articles in our Documentation system.

Requirements

• Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.

• Experience configuring and troubleshooting Windows 10/11 and macOS 10.13+

• Experience working with Google Workspace/Gmail preferred

• 1-2 years of Experience preferred; We are willing to train the right candidate

• Willingness to learn other IT Systems

• This position requires on-site work 5 days per week.