Member Success Expert

Unicity International | Las Vegas, NV | On-Site | Full-Time

$19 – $21 / hour + benefits

Why This Role Exists

Someone just made an investment in their health. They bought Unicity products, but they’re skeptical. Will this actually work? Your job is to make sure the answer is a resounding yes.

You’re the first voice they hear after their purchase. You’re their concierge, their coach, their go-to person who makes them feel like they made the best decision of their life. You don’t just answer questions—you build relationships that turn skeptics into believers and believers into advocates.

What You’ll Actually Do

Welcome New Members Like VIPs

Reach out via phone calls and SMS to personally onboard new customers. Offer video calls to walk them through their products, answer every question, and make them feel completely supported. Your energy and product knowledge set the tone for their entire experience with Unicity.

Be the Expert They Trust

Know our metabolic health products inside and out. When a customer asks, “Will this really help me?” you answer with accuracy, enthusiasm, and credibility—because you genuinely understand the science behind what we make.

Keep Customers Coming Back

Proactively reach out to resolve subscription issues, recover declined payments, and make sure no one misses a shipment. Spot opportunities to recommend products that genuinely improve their results.

Represent Unicity in Person

Host guests for office tours and represent the brand at local pop-up events in the Las Vegas area. You’re not behind a screen all day—you’re a face of the company.

How We’ll Measure Success

The customers you support should have meaningfully better outcomes than those who don’t have a concierge. Specifically:

• Higher retention rates — customers stay longer because of the experience you deliver.
• More referrals — your customers are so impressed they tell friends and family.
• Higher lifetime value — customers see results, trust your recommendations, and buy more.
• More customers becoming Unicity Distributors — they love the brand so much they want to share it.

What Will Make You Successful

• Makes people feel heard and valued. You’re the kind of person strangers open up to. You listen, you connect, and people walk away feeling better than before they talked to you.
• Brings energy to the room. You’re not reading a script—you’re naturally enthusiastic and it’s contagious. You make people excited about something they were skeptical about five minutes ago.
• Is a problem-solver, not a box-checker. When something isn’t working, you don’t shrug. You ask “How could this be better?” and you bring ideas to your manager.
• Communicates with confidence—on camera, on the phone, and in person. You’re polished but not stiff. Professional but warm.
• Is coachable and hungry to grow. This team is just getting started. The people who help build it will have first shot at leadership roles as we scale.

Bilingual (Spanish/English) is a plus and will strengthen your application, though it’s not a requirement for every open position.

What We Offer

• Health, dental, vision, and life insurance starting within your first month
• Paid parental leave
• Generous PTO plus company-paid holidays
• 401(k) with company match
• Substantial Unicity product allowance (use what you sell—it matters)
• Reimbursement for internet, cell phone, and gym/wellness activities
• A small, collaborative team with a startup feel inside a 30-year-old company
• Real career growth as this team scales—leadership roles won’t be filled from the outside

Schedule & Details

• Monday – Friday, on-site in Las Vegas, NV
• Occasional weekend overtime opportunities available
• Multiple positions open

About Unicity International

For over 30 years, Unicity has developed science-based products that promote metabolic health and improve quality of life for people around the world. Our person-to-person sales model means real relationships drive everything we do—which is exactly why this role matters so much.

Our mission is simple: Make Life Better. You’ll be on the front line of that mission every single day.